Business intelligence
Calculated booking analytics
Derive operational KPIs from booking records instead of relying on hard-coded dashboard numbers.
Operational definitions
Booked value
Value of non-cancelled/non-rejected booking records in the selected range.
Completion rate
Completed appointments divided by completed + cancelled + no-show outcomes.
No-show rate
No-shows divided by bookings with a final attended/cancelled/no-show outcome.
Utilisation model
The analytics engine can compare a staff member's actual occupied service segments with effective working windows, including shift overrides and breaks. Passive processing time is not incorrectly counted as staff busy time.
Shared scheduling rules: analytics reuses the same effective-shift and segmented-service contracts as availability.