Workforce

Staff shifts & overrides

Keep a normal weekly rota, then safely replace or close individual dates without changing the recurring schedule.

Scheduling rule: date-specific overrides win over the normal rota, then staff breaks are subtracted from the resulting windows before appointment slots are generated.

Example overrides

Abigail · 1 Oct

Late start with an extended evening.

11:00–18:00

Sophie · 2 Oct

Training day overrides her normal Friday rota.

Closed

Daniel · 3 Oct

One-off extra Saturday shift.

09:00–13:00

Why this matters

Normal rotaReusable every weekNo need to duplicate ordinary hours.

ExceptionsOne date onlyLate starts, extra shifts and training days stay explicit.

BreaksSubtract from bookable timeLunch and admin blocks cannot receive appointments.

Availability engineAlready connectedPublic/admin slot searches now use the effective shift windows.

Effective shift lab

Example overrides

Why this matters